Refund policy

We want you to enjoy your SHMEAT. If something isn't right, tell us and we'll sort it.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 14 days of delivery at optimalik@eatshmeat.com with your order number and a photo. We'll replace it or refund you in full, including delivery costs. You won't need to return it unless we ask.

Changed your mind

Under the Consumer Contracts Regulations 2013 you have 14 days from receiving your order to cancel, and a further 14 days to return the goods.

Because we sell food, there is one important exception: seasoning that has been opened or had its seal broken cannot be returned for health and hygiene reasons, unless it is faulty. Unopened, unused product in its original sealed condition can be returned.

For change-of-mind returns you pay the return postage, and we recommend a tracked service, we can only refund goods we actually receive.

Refunds

Once we receive and check your return we'll refund you within 14 days, to your original payment method. Refunds include standard outbound delivery, but not any upgraded delivery you chose.

How to start a return

Email optimalik@eatshmeat.com with your order number and what's wrong. Please don't send anything back before speaking to us.

These terms do not affect your statutory rights.

SHMEAT LTD
A company registered in England and Wales
Company number: 17057427
Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom